I found OnFireGuy while reading reviews on Amazon. They were helping people figure out what was needed in a welcoming and objective way, offering their support with their phone number. I gave them a call, and the ladies were more than helpful. They helped me identify the unit I had for my fireplace, then magically found a new one for me, even though it is no longer in production! Now my fireplace works perfectly again! If you have any questions, give them a call, and see if they can help. It's worth it.
Laura: I want to sincerely thank you for your help in expediting my order. I got it yesterday
and immediately finished my Presidential Coin picture. I have it hanging in my den
next to my computer and it looks great. You don't know how much trouble I had in the
past trying to find something to encase the dollar and then fit it into the picture slot.
With your wonderful help I now have it finished. I will highly recommend your company
whenever the situation arises.
Jim, Newburgh IN
I just want to praise your products. It is nice to know that all of your products are made in the USA. Your coin holder's are awesome, they snap together really tight and they don't come apart if you drop one on the floor. Your bar holder's are just as nice. I like the rounded corners. They also snap tight. I will buy all of the holder's that I need from this company. Their service is next to none. A person actually answers the phone!! I highly recommend this company and their products. You can't go wrong ordering from this company. One more thing, they have lightning fast shipping. So buy with confidence!!!
I have ordered acrylic display stands from OnFireGuy, LLC several times over the past month and must say that it is rare to encounter such efficiency, timeliness and superb products from any company in this day and age. The acrylic stands are flawless in their manufacture and the silicone tips are such an amazing idea to keep items on display precisely where you put them. I cannot say enough good about this company. They are so friendly as well. It is a PLEASURE doing business with this company and I have no reservations about providing them the highest recommendation!!
-Bill, Indian Land SC
I was in contact with Jane twice today. The first time was for information which she was quick to email me. The second time was for some questions and to place an order.
Just want to say Thanks to Jane and the young lady that answers the phone. It is so nice to actually be able to talk to people that are so kind, helpful, and happy.
Thanks to both of you for being just WONDERFUL!
-David, Colorado Springs CO
You have gone far beyond the best customer service I can imagine. I will tell everyone on my Facebook and Twitter about the experience I have received from you and this company. Often it is difficult to find great service in this world, I have found it here with you. Thank you so much and may only positivity happen for you and everyone you know. 5 STARS! A++++
-John, Lake Charles LA
I am writing a review about H38 airtites and holder ordered direct from onfireguy.com. The product was Great and delivered in record time.This company is fantastic to order from it's extensive list of products.
I had a problem obtaining the 5% off on my first direct order. I contacted the company and related my problem. I was answered by a young lady Jane who not only gave me the discount, but rounded up to the nearest dollar.
How many companies do that? You will not regret dealing with onfireguy.com.
-Joe, Folsom PA
I called OnFireGuy late (forgot about time zones) on a Friday. Even though quite late, the owner, Jane, was still there and helped me immensely. All I had to do is give her the name of the coin, then the product I'm interested in, say, 'Air Tights' or flips, or tubes, and she automatically knows what size, and that's for just about any coin/date. Just say, "Libertads, year of mint" and she'll fix you up. AND, you're dealing with professionals who love their jobs and sincerely believes in customer service. Jane is a one stop shop for all items to protect your "Precious" collection, and, all at the ever hoped for fair price, free shipping and even a 5% coupon for your first three orders. You gotta luv these people!
-Rod, Oceanside CA
OnFireGuy packages the coin holders well, they aren't scratched when I get them and they fit the coins just right! Will purchase again when I need more.
-Steven, Williamsburg VA
My OnFireGuy.com experience was fantastic.
My Heat&Glo fireplace's remote was stuck in just showing the 12:00 state, not responding to any battery change nor button pushing. On the other hand, if I go to the manual override at the receiver unit underneath the fireplace, it seems to work.
I searched on Amazon and found there are a couple of places that sells both the remote and the receiver unit as a combo, not separately. Since the symptoms points to a faulty remote instead of both, I've decided to try just replacing the remote.
I emailed and then called OnFireGuy.com and connected w/ Jane. She's very helpful in walking me thru a few steps to see if the remote or the receiver or both were having issues. After few exchanges on the emails we talked on the phone. OnFireGuy.com was flexible enough to offer me just the remote (w/ the price adjusted accordingly). And if that does not fix the issue, they also offer to ship the receiver w/ the price difference. This is indeed a very flexible approach that I've not found at other places.
Turns out the new remote fixed the problem. Thanks to OnFireGuy.com and especially Jane for helping me fixed my issue w/ a flexible and friendly approach. The price is right too.
I ordered some Half Dollar coin holders from you and the order is almost here. I wanted to commend you on your fast and accurate service. Your products are reasonably priced and free shipping. You don't try to sell something at a fair price, and then gouge the customer an outrageous shipping charge. I highly respect your company for that and when I receive my orders, I will give you a high rating and an honest fair review to assist other customers in purchasing from your company. I highly respect fair and honest people.
- Stephen, from Elizabethtown KY