I searched across the USA looking for a fix for my H-N-G fireplace. It wasn't until I came across [email protected] that my problems were finally resolved. This is one technically savvy person. Not only was she able to resolve my remote issues (over the phone}, but her knowledge and expertise far outweighed all others in her field. It's great to find someone that can look at all the options and come up with the best resolution. Did I mention I saved $$$$'s on a replacement. I can't thank you enough.
-Rick (December 2021)
Made my first purchase through onfireguy.com and was quite pleased with how quickly I received my order. Love the tubes and capsules I purchased as buying the capsules from them in bulk saves me about $0.75 a capsule than getting the places I order silver from to provide them.
I accidentally ordered the wrong size of tubes but am not concerned as the price of them was nice so I will keep them and use them for other things or maybe find silver that fits them. But for my second order I am glad I found the sizing chart provided on the website and am definitely getting the items I need this time.
I’ll definitely recommend to any of my friends.
-Michael, Edson Alberta, CA (November 2021)
Great company! I needed a new remote and receiver for my Heat N Glo fireplace; these are very expensive I soon discovered from a Google search and a call to the place from where I had gotten the fireplace about 15 years ago. I ordered from OnFireGuy at a price I couldn't find anywhere else. They were extremely helpful over-the-phone, and I received the remote and receiver the very next day. So, great price and even better customer service!
-Margaret, Mankato MN (November 2021)
Thanks, to your entire team. The 10 oz. silver bar capsules (item 110-10110) are a perfect fit for my bars. Your great communications and speedy delivery will have me coming back for more items in the future. A special shout out to Laura and Angela, it's great to have an American company with American products to purchase from. USA USA USA
-Jim, Tyler TX (October 2021)
You just can't find service that beats OnFireGuy. Thanks again Laura for answering my question and for the lightning fast shipment. A+ every time.
-John, Bowling Green KY (October 2021)
I have ordered numerous times and each time I get exactly what I need. Quick turn around. No problems. You can trust OnFire Guy.
-Tony, Saint Johns FL (October 2021)
I ordered a acrylic bowl display stand and was happy with this purchase. The company shipped it quickly and I received it faster than expected. Thank you
-Susan, Glenwood IA (October 2021)
I ordered Air-Tites for my special coins. We all know how good they are protecting your investment. These are the real deal, no knock-offs here. They were a very decent price and were shipped quickly and at no additional charge. The Air-Tites were arranged in layers between sheets of foam - no chance of scratches, excellent! Thank you so much for the care & attention that was paid to my small order.
-Mark, Salem VA (September 2021)
I just want to tell you that I was impressed with the high relief 2oz coin holders I received from you for my 2oz coins. Your service was quick and I look forward to ordering again from Onfireguy!
-Richard, Fredericksburg VA (September 2021)
I received my Direct Fit, Air-Tite Capsules (sized T30, for half-dollars) today. They were packaged well and arrived in excellent condition. Shipping was fast, and the items were priced at a cost below any of the vendors on Amazon. I will be using "OnFireGuy" the next time I need coin supplies.
-Ronald, Highland Ranch CO (September 2021)
Excellent customer service - best I've had in a long time! Quality item, wrapped securely, arrived in 3 days! Way to go, OnFireGuy!
-Patricia, Lodi CA (September 2021)
Very satisfied with product, communications and quick delivery of my order
-Gary, Pittsboro IN (August 2021)
Every single time I’ve ordered my display stands they’ve arrived double quick. I’ve made multiple orders and I’ve been happy every time. Excellent customer service.
-Lyn, Somerville MA (August 2021)
I found OnFireGuy while reading reviews on Amazon. They were helping people figure out what was needed in a welcoming and objective way, offering their support with their phone number. I gave them a call, and the ladies were more than helpful. They helped me identify the unit I had for my fireplace, then magically found a new one for me, even though it is no longer in production! Now my fireplace works perfectly again! If you have any questions, give them a call, and see if they can help. It's worth it.
I recently got a few coins, but needed some protectors for them. I searched locally for them and couldn't find anyone that sold them and then I looked on the internet for companies that sold them. Some were too expensive, and some weren't even from the United States. Then I found your company, which I never heard of before, but I saw that the reviews were good and your prices were decent. I took a chance and I am very satisfied with the product, the cost, and the quick delivery of what I bought. Plus I found out that your company is a small business which is another plus in my book. I will probably be back in the future to get a few more things!
Laura: I want to sincerely thank you for your help in expediting my order. I got it yesterday and immediately finished my Presidential Coin picture. I have it hanging in my den next to my computer and it looks great. You don't know how much trouble I had in the past trying to find something to encase the dollar and then fit it into the picture slot.
With your wonderful help I now have it finished. I will highly recommend your company whenever the situation arises.
Jim, Newburgh IN
Kudos to Jane!
I just want to praise your products. It is nice to know that all of your products are made in the USA. Your coin holder's are awesome, they snap together really tight and they don't come apart if you drop one on the floor. Your bar holder's are just as nice. I like the rounded corners. They also snap tight. I will buy all of the holder's that I need from this company. Their service is next to none. A person actually answers the phone!! I highly recommend this company and their products. You can't go wrong ordering from this company. One more thing, they have lightning fast shipping. So buy with confidence!!!
I have ordered acrylic display stands from OnFireGuy, LLC several times over the past month and must say that it is rare to encounter such efficiency, timeliness and superb products from any company in this day and age. The acrylic stands are flawless in their manufacture and the silicone tips are such an amazing idea to keep items on display precisely where you put them. I cannot say enough good about this company. They are so friendly as well. It is a PLEASURE doing business with this company and I have no reservations about providing them the highest recommendation!!
-Bill, Indian Land SC
I was in contact with Jane twice today. The first time was for information which she was quick to email me. The second time was for some questions and to place an order.
Just want to say Thanks to Jane and the young lady that answers the phone. It is so nice to actually be able to talk to people that are so kind, helpful, and happy.
Thanks to both of you for being just WONDERFUL!
-David, Colorado Springs CO
You have gone far beyond the best customer service I can imagine. I will tell everyone on my Facebook and Twitter about the experience I have received from you and this company. Often it is difficult to find great service in this world, I have found it here with you. Thank you so much and may only positivity happen for you and everyone you know. 5 STARS! A++++
-John, Lake Charles LA
I am writing a review about H38 airtites and holder ordered direct from onfireguy.com. The product was Great and delivered in record time.This company is fantastic to order from it's extensive list of products.
I had a problem obtaining the 5% off on my first direct order. I contacted the company and related my problem. I was answered by a young lady Jane who not only gave me the discount, but rounded up to the nearest dollar.
How many companies do that? You will not regret dealing with onfireguy.com.
-Joe, Folsom PA
I called OnFireGuy late (forgot about time zones) on a Friday. Even though quite late, the owner, Jane, was still there and helped me immensely. All I had to do is give her the name of the coin, then the product I'm interested in, say, 'Air Tights' or flips, or tubes, and she automatically knows what size, and that's for just about any coin/date. Just say, "Libertads, year of mint" and she'll fix you up. AND, you're dealing with professionals who love their jobs and sincerely believes in customer service. Jane is a one stop shop for all items to protect your "Precious" collection, and, all at the ever hoped for fair price, free shipping and even a 5% coupon for your first three orders. You gotta luv these people!
-Rod, Oceanside CA
My OnFireGuy.com experience was fantastic.
My Heat&Glo fireplace's remote was stuck in just showing the 12:00 state, not responding to any battery change nor button pushing. On the other hand, if I go to the manual override at the receiver unit underneath the fireplace, it seems to work.
I searched on Amazon and found there are a couple of places that sells both the remote and the receiver unit as a combo, not separately. Since the symptoms points to a faulty remote instead of both, I've decided to try just replacing the remote.
I emailed and then called OnFireGuy.com and connected w/ Jane. She's very helpful in walking me thru a few steps to see if the remote or the receiver or both were having issues. After few exchanges on the emails we talked on the phone. OnFireGuy.com was flexible enough to offer me just the remote (w/ the price adjusted accordingly). And if that does not fix the issue, they also offer to ship the receiver w/ the price difference. This is indeed a very flexible approach that I've not found at other places.
Turns out the new remote fixed the problem. Thanks to OnFireGuy.com and especially Jane for helping me fixed my issue w/ a flexible and friendly approach. The price is right too.
I ordered some Half Dollar coin holders from you and the order is almost here. I wanted to commend you on your fast and accurate service. Your products are reasonably priced and free shipping. You don't try to sell something at a fair price, and then gouge the customer an outrageous shipping charge. I highly respect your company for that and when I receive my orders, I will give you a high rating and an honest fair review to assist other customers in purchasing from your company. I highly respect fair and honest people.
- Stephen, from Elizabethtown KY
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