Terms of Use

This website is owned and operated by OnFireGuy, LLC. Access and use of this website is provided by OnFireGuy to you on condition that you accept these Terms of Use, and by accessing or using this website, you agree to these Terms of Use. If you do not agree to accept and abide by these Terms of Use you should not access or use this website.

OnFireGuy may revise and update these Terms of Use at any time and without notice. You are cautioned to review the Terms of Use posted on the website periodically. Your continued access or use of this website after any such changes are posted will constitute your acceptance of these changes.
 
This website and its contents, including photography and other OnFireGuy-owned assets, (the “Content”) are intended for customers of OnFireGuy. You may not use this website or the Content for any purpose not related to your business with OnFireGuy. You are specifically prohibited from: (a) downloading, copying, or re-transmitting any or all of the website or the Content without, or in violation of, a written license or agreement with OnFireGuy; (b) using any data mining, robots or similar data gathering or extraction methods; (c) manipulating or otherwise displaying the website or the Content by using framing or similar navigational technology; (d) registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any party for any OnFireGuy product or service if you are not expressly authorized by such party to do so; and (e) using the website or the Content other than for its intended purpose, as determined solely in OnFireGuy's discretion, including but not limited to, to defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy) of others, and/or to publish, post, distribute or disseminate any defamatory, infringing, obscene, pornographic, sexual, indecent or unlawful material or information.You may not interfere with the security of, or otherwise abuse this website or any system resources, services or networks connected to or accessible through this website. You may only use this website for lawful purposes.
 
What information do we collect? 
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. 
What do we use your information for? 
Any of the information we collect from you may be used in one of the following ways: 
  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
 
You affirm that you are either more than 18 years of age, or an emancipated minor, and are fully able and competent to enter into the set forth Terms of Use, and to abide by and comply with these Terms of Use. In any case, you affirm that you are over the age of 18.
If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be void, unlawful or unenforceable for any reason, such provision shall be deemed deleted and shall not otherwise affect the validity and enforceability of any remaining provisions.
 

INTELLECTUAL PROPERTY

All materials, including the organization and presentation of such material, on this website, including wholly owned brand assets such as photography (the “Materials”) are the property of OnFireGuy and its licensors and may be protected by intellectual property laws including laws relating to copyrights, trademarks, trade names, internet domain names and other similar rights.

Unless you have entered into a separate agreement with OnFireGuy, any other use of these Materials without OnFireGuy's written permission is prohibited. Action taken as a result of use of Materials without express written permission from OnFireGuy is at the discretion of OnFireGuy and our legal team.
 

TRADEMARKS

OnFireGuy® and any other product or service name or slogan contained in the Site are trademarks of OnFireGuy and may not be copied, imitated or used, in whole or in part, without the prior written permission of OnFireGuy or the applicable trademark holder. You may not use any “hidden text” utilizing “OnFireGuy” or any other name, trademark or product or service name of OnFireGuy without our prior written permission. In addition, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of OnFireGuy and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us.

DISCLAIMERS

OnFireGuy reserves the right to cancel any order deemed suspicious or include pricing or typographical errors. Suspicion may include but is not limited to mismatched billing and shipping information, large orders of $500 or more, or multiple orders of the same items. We work hard to provide accurate Product and pricing information to you. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect list price or with incorrect information due to an error in pricing or Product information, OnFireGuy shall have the right, at our sole discretion, to refuse or cancel any purchase placed for that item. We will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice. If a refund is provided or there is any delay in sending you your Products or your payment, as the case may be, you waive any right to any claim or actual damages of any kind or nature whatsoever.

SECURITY

OnFireGuy takes security very seriously. Our security measures protect the loss, misuse and alteration of all information under our control. Our system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Microsoft Internet Explorer, Google Chrome, Mozilla Firefox or Apple Safari, you'll be able to conduct fully-protected transactions that encrypt all of your personal information, including credit card number, name and address, so it cannot be read as the information travels from you to OnFireGuy . Furthermore all of the customer data we collect is protected against unauthorized access. See our Privacy Policy for additional information.

SHIPPING

We ship FREE to the continental 48 states. Items are carefully packaged the same or next business day upon receipt of payment. We Guarantee It! Tracking numbers are posted back to your order once they have been processed. Items will be shipped via USPS, FedEx Ground or FedEx SmartPost, unless otherwise noted. For shipments to Alaska, Hawaii, Puerto Rico, APO/FPO, and USA Possession, territory, or Freely Associated States, additional postage may be required. Special shipping requests may require additional payment. Multiple purchases may also be combined for shipping purposes.

For all international (outside the USA) orders, additional postage will be required. Shipping / Postage quotes can be requested prior to payment. Orders will be shipped via DHL Express International or USPS.

International Buyers - Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country’s customs office to determine what these additional charges may be prior to payment. 

RETURNS

Returns are accepted within 30 days from the date of purchase. Return shipping will be at the buyer's expense. Returns must be sent back to us in the same new resalable condition and packaging it was sent in. If returned items are not in resalable condition, a full refund may not be provided. Please make sure items are shipped to us will protected so they will not be damaged on return shipping. All returned orders will be checked-in inspected before issuing a refund. If returns are outside of the 30 day return policy, a 30% restocking fee will be deducted from the refund. 

DAMAGE

If you received a broken or damaged item, please contact OnFireGuy right away. You can do so by emailing sales@onfireguy.com.  We will require a digital photo/picture of the item and packaging to process either a replacement or partial refund. Please hold onto the damaged item, as we may require the item to be returned.