- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
All materials, including the organization and presentation of such material, on this website, including wholly owned brand assets such as photography (the “Materials”) are the property of OnFireGuy and its licensors and may be protected by intellectual property laws including laws relating to copyrights, trademarks, trade names, internet domain names and other similar rights.Unless you have entered into a separate agreement with OnFireGuy, any other use of these Materials without OnFireGuy's written permission is prohibited. Action taken as a result of use of Materials without express written permission from OnFireGuy is at the discretion of OnFireGuy and our legal team.
OnFireGuy® and any other product or service name or slogan contained in the Site are trademarks of OnFireGuy and may not be copied, imitated or used, in whole or in part, without the prior written permission of OnFireGuy or the applicable trademark holder. You may not use any “hidden text” utilizing “OnFireGuy” or any other name, trademark or product or service name of OnFireGuy without our prior written permission. In addition, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of OnFireGuy and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us.
OnFireGuy reserves the right to cancel any order deemed suspicious or include pricing or typographical errors. Suspicion may include but is not limited to mismatched billing and shipping information, large orders of $500 or more, or multiple orders of the same items. We work hard to provide accurate Product and pricing information to you. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect list price or with incorrect information due to an error in pricing or Product information, OnFireGuy shall have the right, at our sole discretion, to refuse or cancel any purchase placed for that item. We will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice. If a refund is provided or there is any delay in sending you your Products or your payment, as the case may be, you waive any right to any claim or actual damages of any kind or nature whatsoever.
Orders of $7.00 or more within the continental 48 United States will ship FREE. Items are carefully packaged the same or next business day upon receipt of payment. We Guarantee It! Tracking numbers are posted back to your order once they have been processed. Items will be shipped via USPS, FedEx, or UPS unless otherwise noted. For shipments to Alaska, Hawaii, Puerto Rico, APO/FPO, and USA Possession, territory, or Freely Associated States, additional postage may be required and will be specified at checkout. Special shipping requests may require additional payment. Multiple purchases may also be combined for shipping purposes.
International Buyers - For all international (outside the USA) orders, additional postage will be required. Shipping / Postage quotes can be requested prior to payment. Orders will be shipped via USPS, UPS International or FedEx International. Shipping options are provided at checkout. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are determined by the buyer's country and are the buyer's responsibility. Please check with your country’s customs office to determine what these additional charges may be prior to payment.
Returns are accepted within 30 days from the date of purchase. Return shipping will be at the buyer's expense. Returns must be sent back to us in the same new resalable condition and packaging it was sent in. If returned items are not in resalable condition, a full refund may not be provided. Please make sure items are shipped to us will protected so they will not be damaged on return shipping. All returned orders will be checked-in inspected before issuing a refund. If returns are outside of the 30 day return policy, a 30% restocking fee will be deducted from the refund.
Not all products are available in the wholesale account as some products require consent to resale directly from the manufacturer. Orders typically ship within 1-2 business days. Products are not guaranteed to be in stock at all times. No refunds or exchanges on orders after 15 days from receipt, except on special orders. All accounts past due are subject to interest at the rate of 1.5% per month from invoice date. By signing below, you agree to comply with OnFireGuy’s terms and Non-Compete Clause. Directly competing against OnFireGuy on online marketplaces such as Amazon, eBay, Etsy, Walmart, Bonanza, etc. are prohibited. Exceptions may be granted only with express written permission from OnFireGuy. Online sales using your own company website are permitted an encouraged. OnFireGuy is a Registered Trademark. OnFireGuy is Brand Registered on Amazon.
If you received a broken or damaged item, please contact OnFireGuy right away. You can do so by emailing [email protected] We will require a digital photo/picture of the item and packaging to process either a replacement or partial refund. Please hold onto the damaged item, as we may require the item to be returned.